Returns & Refunds Policy
Here at Momento Mia, we strive to provide all our customers with both high-quality products and an unrivalled shopping experience. If you are not completely satisfied with your purchase, we offer a 14-Day No Quibble Refund policy. This policy applies in the U.S and worldwide.
Key Points:
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Easy Returns:
- You may return any item within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
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How to Initiate a Return:
- To initiate a return, please contact our customer support team at momentomia24@gmail.com with your order number and reason for the return.
- We will provide you with instructions on how to return your item.
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Refund Process:
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You may return any item within 14 days of receiving your order, subject to the following conditions:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Our team reserves the right to assess the condition of returned items.
- Refunds may be denied if damage is deemed excessive or unreasonable, as determined at our sole discretion.
- Minimal acceptable use will be evaluated on a case-by-case basis by our team.
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You may return any item within 14 days of receiving your order, subject to the following conditions:
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Shipping Costs:
- Customers are responsible for paying their own shipping costs for returning items unless the return is due to an error on our part (e.g., wrong item shipped).
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Exclusions:
- Certain items may not be eligible for return, including personalized or custom-made products.
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Sustainability Commitment:
- We are committed to eco-friendly practices. We encourage our customers to recycle all packaging materials and consider donating unwanted items instead of returning them when possible.
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Customer Support:
- If you have any questions regarding our returns and refunds policy, please reach out to us at momentomia24@gmail.com. We are here to help!
Further Policy Details
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 days cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any damage will be assessed by our team as stated in the Key Points section above. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at momentomia24@gmail.com.